Lost and Stolen Cards

In the event that your card is lost or stolen, please contact Access Capitol Bank between the hours of  7am to 11pm:

Contact Info:
(+1 (202) 858-7485) , from a mobile (calls cost the same as a normal landline number) or 24 hours +1 (202) 858-7485. Calls may be recorded or monitored.

Please note that if you call from outside the USA, normal international call charges apply.  

Please note: You should call us immediately if you suspect that someone may have discovered your PIN.

Visa Global Customer Assistant Services

If you lose your card whilst abroad  you can contact the Visa Global Customer Assistance Centre (open 24 hours) to request a temporary replacement which can normally be delivered within 48 hours .  You can also request an emergency cash advance of up to $500 to be available from your nearest Visa bank branch.

Phone:
+1 (202) 858-7485

Email:
visa@accesscapitol.com

Some mobile phone networks charge for calls to 0800 numbers, please contact your provider for information.  If you call us from outside of the UK, usual International call charges will apply.